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Multicultural Health – Useful Phone Numbers

Cost of phone calls:

Calls to 1800 numbers are generally free to the caller when made from a land line.

Calls to 13 or 1300 numbers are charged at a low fixed amount to the caller when made from a land line.

All calls made from mobile phones are charged at the rates applicable to each telephone provider.

All calls made from public phones are charged at the rates applicable to each telephone provider.

1300 DRIVER Helpline 1300 374 837

ADIS (Alcohol & Drug Information Service) Helpline 1800 422 599

Aged Care Assessment Teams 1800 200 422

Aged Care Complaints Investigation Scheme 1800 550 552

Aged Care Information 1800 200 422

Alannah and Madeline Foundation 1300 720 747

Al Anon Family Groups 1300 252 666

Anxiety Disorders Information Line 1300 794 992

Arthritis Australia 1800 111 101

Asthma Foundation of NSW 1800 278 462

Australian Hearing  1300 412 512

Australian Multiple Birth Association 1300 886 499

Australian Organ Donor Register  1800 777 203

Beyond Blue National Depression Initiative  1300 224 636

Blue Knot Foundation: Empowering recovery from childhood trauma helpline 1300 657 380

Bowel Cancer Australia Helpline  1800 555 494

Breastfeeding Helpline  1800 686 268           

BreastScreen NSW 13 20 50

Cancer Council Helpline 13 11 20

Carers Helpline  1800 242 636

The Carer Experience: An essential guide for carers of people with dementia is a very popular and practical booklet for carers that can be ordered, free of charge, by calling 1800 200 422

Carers NSW 1800 242 636

Carers Payments 13 27 17

Centrelink, Medicare and Child Support Services enquiries:

For Centrelink services enquiries, non-English speakers should call 13 12 02. This is not an interpreter service. People telephoning this number can have their questions answered directly by a Service Officer in their own language, and an appointment and interpreter can be arranged where required.

Cerebral Palsy Alliance 1300 888 378

Cervical Screening NSW 13 15 56

Chemist Emergency Prescription Referral Serv. 1300 882 294

Child Care & Family Information Line 1800 803 820

Crisis Pregnancy Counselling  1300 737 732

Child Protection Help Line 132 111

Commonwealth Respite and Carelink Centres  1800 052 222 or Emergency Respite outside business hours: 1800 059 059

Continence Foundation of Australia 1800 330 066

Day Therapy Centres

For aged care information call 1800 200 422

You can find out more about Day Therapy Centres by contacting your doctor, community nurse or your local hospital or ring 1800 200 422

Crisis Pregnancy Counselling  1300 737 732

Dad’s in Distress 1300 853 437

Department of Community Services Helpline 132 111

Diabetes Australia 1300 136 588

Domestic Violence Line 1800 656 463

1800RESPECT: Domestic Violence Sexual Assault Counselling 1800 737 732

Early Childhood Intervention Infoline 1300 130 052

Epilepsy Action Australia 1300 374 537

Family Drug Helpline 1300 660 068

Family Planning NSW 1300 658 886

Financial information (pensions and allowances):

Centrelink (financial assistance for carers) – 13 27 17 or for multilingual information – 13 12 02

Gambling Help/G Line NSW 1800 858 858

Get Healthy Information and Coaching Service 1300 806 258

Grief Line  1300 845 745

Heal for Life 1300 760 580

Heart Health Information Line 1300 362 787

Help to Stay at Home  1800 200 422

HEP ABC National Information Line 1300 437 222

HIV Post Exposure Prophylaxis Help Line 1800 737 669

Home and Community Care program For aged care information call 1800 200 422

Homeless Persons Info Centre1800 152 152

Immunise Pneumococcal Disease and Seasonal Influenza  1800 671 811

Immunisation Programs for Older Australians: Immunise Australia Information Line 1800 671 811

Kids Helpline 1800 551 800

Law Access NSW 1300 888 529

Lifeline 13 11 14

Lifeline – Loss & Grief  13 11 14

Link2home 1800 152 152

Medicines Line 1300 633 424

MensLine Australia 1300 78 99 78

Men’s Referral Service1300 766 491

Mental Health Helpline 1800 011 511

Mental Health Information Service 1300 794 991

Miracle Babies Foundation 1300 622 243

Mothersafe NSW 1800 647 848

My Aged Care 1800 200 422

National Aged Care Advocacy Line 1800 700 600

National Cervical Screening Program 13 15 56

National Continence Helpline  1800 330 066

National Dementia Helpline 1800 100 500

National Bowel Cancer Screening Program 1800 118 868

National Premmie Foundation 1300 773 622

National Relay Service

The National Relay Service (NRS) is an Australian Government initiative. It is a phone solution that lets people who are deaf or have a hearing and/or speech impairment ring anyone, anywhere and vice versa. A specially trained relay officer relays the phone conversation between the two parties and helps the call go smoothly.

Depending on your circumstances, you will need either a standard telephone, a computer with modem or a teletypewriter (TTY).

The NRS is available 24 hours a day, seven days a week. All relay calls are confidential. Calls via the NRS cost about the same as a local phone call. Training on making relay calls is free.

The NRS also provides a text-based emergency service that enables access to police, fire brigade or ambulance by dialling 106 on a TTY.

To make an NRS call: 13 36 77 (TTY/voice) OR 1300 555 727 (speak and listen) Then dial or ask for the phone number you wish to call. 1800 555 660 (NRS Helpdesk—for more information or support).

National Stroke Foundation StrokeLine 1800 787 653

NSW Sexual Health Info Line  1800 451 624

Northcott: Disability Service 1800 818 286

Opiod Treatment Line  1800 642 428

Osteoporosis Australia  1800 242 141

Partners in Culturally Appropriate Care (PICAC):

New South Wales 02 4227 4222

PANDA 1300 726 306

Parentline 1300 301 300

Poisons Information Centre 131 126

Pregnancy Counselling Link  1800 777 690

Pregnancy Birth & Baby Helpline 1800 882 436

Pregnancy Helpline 1300 792 798

Prevention of Child Abuse  02 9716 8000

Quitline 13 78 48

Reading and Writing Hotline 1300 655 506

SIDS and Kids NSW 1300 998 698

SIDS and Kids NSW Bereavement Support Line 1300 308 307

Service NSW 13 77 88

Sexual Health Info Line1800 451 624

The Line 1800 695 463

The Right Mix: Alcohol and Drug Information Service 1800 422 599

Translating and Interpreting Service (TIS National) :

The Australian Government, through the Department of Immigration and Citizenship (DIAC), provides a Translating and Interpreting Service (TIS National) for people who do not speak English and for English speakers needing to communicate with them.

TIS National connects clients and non-English speakers with interpreters 24 hours a day, seven days a week. TIS National is accessible from anywhere in Australia : 13 14 50 (TIS National).

Pre-booked Telephone Interpreting

Pre-booked Telephone Interpreting allows clients to book an interpreter in advance to ensure that any special requirements can be met. Pre-booked calls are advantageous for clients where the non-English speaker is from a minority community language group, or if an interpreter is required for a set time or important occasion, such as a business conference 13 14 50 (TIS National) or 1300 655 820 (TIS National Client Liaison and Promotions Team).

TIS National also provides on-site interpreters:

Onsite appointments are usually booked by the agency or organisation that is communicating with the non-English speaker. Please discuss the need for an on-site interpreter with the agency you are dealing with.

To request an on-site interpreter, please submit the Onsite Interpreter Booking Form available online.

Document translations:

TIS National facilitates fee-free translation of documents for new migrants to Australia through Adult Migrant English Program (AMEP) offices. Document translation is available to new migrants to help them settle into the Australian community.

Documents eligible for translation include birth, marriage and death certificates, employment and education records, and medical referrals and reports.

Eligible clients may obtain fee-free translations of approved documents within a period of two years after the date of:

  1. their initial arrival in Australia with a permanent visa or Australian citizenship; or
  2. the onshore grant of a permanent visa.

To obtain further information about your eligibility to have documents translated fee-free, please contact your local AMEP office.

Tresillian Parent’s Helpline 1300 272 736

Victims Access Line 1800 633 063