Cost of phone calls:
Calls to 1800 numbers are generally free to the caller when made from a land line.
Calls to 13 or 1300 numbers are charged at a low fixed amount to the caller when made from a land line.
All calls made from mobile phones are charged at the rates applicable to each telephone provider.
All calls made from public phones are charged at the rates applicable to each telephone provider.
1300 DRIVER Helpline 1300 374 837
ADIS (Alcohol & Drug Information Service) Helpline 1800 422 599
Aged Care Assessment Teams 1800 200 422
Aged Care Complaints Investigation Scheme 1800 550 552
Aged Care Information 1800 200 422
Al Anon Family Groups 1300 252 666
Anxiety Disorders Information Line 1300 794 992
Arthritis Australia 1800 011 041
Asthma Australia 1800 278 462
Australian Hearing 1300 412 512
Australian Multiple Birth Association 1300 886 499
Australian Organ Donor Register 1800 777 203
Beyond Blue National Depression Initiative 1300 224 636
Blue Knot Foundation: Empowering recovery from childhood trauma helpline 1300 657 380
Bowel Cancer Australia Helpline 1800 555 494
Breastfeeding Helpline 1800 686 268
BreastScreen NSW 13 20 50
Cancer Council Helpline 13 11 20
Carers Helpline 1800 242 636
The Carer Experience: An essential guide for carers of people with dementia is a very popular and practical booklet for carers that can be ordered, free of charge, by calling 1800 200 422
Carers NSW 1800 242 636
Carers Payments 13 27 17
Centrelink, Medicare and Child Support Services enquiries:
For Centrelink services enquiries, non-English speakers should call 13 12 02. This is not an interpreter service. People telephoning this number can have their questions answered directly by a Service Officer in their own language, and an appointment and interpreter can be arranged where required.
Cerebral Palsy Alliance 1300 888 378
Cervical Screening NSW 13 15 56
Chemist Emergency Prescription Referral Serv. 1300 882 294
Child Care & Family Information Line 1800 803 820
Child Protection Help Line 132 111
Commonwealth Respite and Carelink Centres 1800 052 222 or Emergency Respite outside business hours: 1800 059 059
Continence Foundation of Australia 1800 330 066
Crisis Pregnancy Counselling 1300 737 732
For aged care information call 1800 200 422
You can find out more about Day Therapy Centres by contacting your doctor, community nurse or your local hospital or ring 1800 200 422
Dad’s in Distress 1300 853 437
Department of Community Services Helpline 132 111
Diabetes Australia 1300 136 588
Domestic Violence Line 1800 656 463
1800RESPECT: Domestic Violence Sexual Assault Counselling 1800 737 732
Early Childhood Intervention Infoline 1300 130 052
Epilepsy Action Australia 1300 374 537
Family Drug Helpline 1300 660 068
Family Planning NSW 1300 658 886
Financial information (pensions and allowances):
Centrelink (financial assistance for carers) – 13 27 17 or for multilingual information – 13 12 02
Gambling Help/G Line NSW 1800 858 858
Get Healthy Information and Coaching Service 1300 806 258
Grief Line 1300 845 745
Heal for Life 1300 760 580
Heart Health Information Line 13 11 12
Help to Stay at Home 1800 200 422
HEP ABC National Information Line 1300 437 222
HIV Post Exposure Prophylaxis Help Line 1800 737 669
Home and Community Care program For aged care information call 1800 200 422
Homeless Persons Info Centre – 1800 152 152
Immunise Pneumococcal Disease and Seasonal Influenza 1800 671 811
Immunisation Programs for Older Australians: Immunise Australia Information Line 1800 671 811
Kids Helpline 1800 551 800
Law Access NSW 1300 888 529
Lifeline 13 11 14
Lifeline – Loss & Grief 13 11 14
Link2home 1800 152 152
Healthdirect Medicines 1800 022 222
MensLine Australia 1300 78 99 78
Men’s Referral Service – 1300 766 491
Mental Health Helpline 1800 011 511
Mental Health Information Service 1300 794 991
Miracle Babies Foundation 1300 622 243
Mothersafe NSW 1800 647 848
My Aged Care 1800 200 422
National Aged Care Advocacy Line 1800 700 600
National Cervical Screening Program 13 15 56
National Continence Helpline 1800 330 066
National Dementia Helpline 1800 100 500
National Bowel Cancer Screening Program 1800 118 868
National Premmie Foundation 1300 773 622
The National Relay Service (NRS) is an Australian Government initiative. It is a phone solution that lets people who are deaf or have a hearing and/or speech impairment ring anyone, anywhere and vice versa. A specially trained relay officer relays the phone conversation between the two parties and helps the call go smoothly.
Depending on your circumstances, you will need either a standard telephone, a computer with modem or a teletypewriter (TTY).
The NRS is available 24 hours a day, seven days a week. All relay calls are confidential. Calls via the NRS cost about the same as a local phone call. Training on making relay calls is free.
The NRS also provides a text-based emergency service that enables access to police, fire brigade or ambulance by dialling 106 on a TTY.
To make an NRS call: 13 36 77 (TTY/voice) OR 1300 555 727 (speak and listen) Then dial or ask for the phone number you wish to call. 1800 555 660 (NRS Helpdesk—for more information or support).
National Stroke Foundation StrokeLine 1800 787 653
NSW Sexual Health Info Line 1800 451 624
Northcott: Disability Service 1800 818 286
Opiod Treatment Line 1800 642 428
Osteoporosis Australia 1800 242 141
Partners in Culturally Appropriate Care (PICAC):
New South Wales 02 4227 4222
PANDA 1300 726 306
Parentline 1300 301 300
Poisons Information Centre 131 126
Pregnancy Counselling Link 1800 777 690
Pregnancy Birth & Baby Helpline 1800 882 436
Pregnancy Helpline 1300 792 798
Prevention of Child Abuse 02 9716 8000
Quitline 13 78 48
Reading and Writing Hotline 1300 655 506
Red Nose 1300 998 698
Red Nose Grief and Loss Support Line 1300 308 307
Service NSW 13 77 88
Sexual Health Info Line – 1800 451 624
The Line 1800 695 463
The Right Mix: Alcohol and Drug Information Service 1800 422 599
Translating and Interpreting Service (TIS National) :
The Australian Government, through the Department of Immigration and Citizenship (DIAC), provides a Translating and Interpreting Service (TIS National) for people who do not speak English and for English speakers needing to communicate with them.
TIS National connects clients and non-English speakers with interpreters 24 hours a day, seven days a week. TIS National is accessible from anywhere in Australia : 13 14 50 (TIS National).
Pre-booked Telephone Interpreting
Pre-booked Telephone Interpreting allows clients to book an interpreter in advance to ensure that any special requirements can be met. Pre-booked calls are advantageous for clients where the non-English speaker is from a minority community language group, or if an interpreter is required for a set time or important occasion, such as a business conference 13 14 50 (TIS National) or 1300 655 820 (TIS National Client Liaison and Promotions Team).
TIS National also provides on-site interpreters:
Onsite appointments are usually booked by the agency or organisation that is communicating with the non-English speaker. Please discuss the need for an on-site interpreter with the agency you are dealing with.
To request an on-site interpreter, please submit the Onsite Interpreter Booking Form available online.
TIS National facilitates fee-free translation of documents for new migrants to Australia through Adult Migrant English Program (AMEP) offices. Document translation is available to new migrants to help them settle into the Australian community.
Documents eligible for translation include birth, marriage and death certificates, employment and education records, and medical referrals and reports.
Eligible clients may obtain fee-free translations of approved documents within a period of two years after the date of:
- their initial arrival in Australia with a permanent visa or Australian citizenship; or
- the onshore grant of a permanent visa.
To obtain further information about your eligibility to have documents translated fee-free, please contact your local AMEP office.
Tresillian Parent’s Helpline 1300 272 736
Victims Access Line 1800 633 063
