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Seniors – Useful Phone Numbers

Cost of phone calls:

Calls to 1800 numbers are generally free to the caller when made from a land line.

Calls to 13 or 1300 numbers are charged at a low fixed amount to the caller when made from a land line.

All calls made from mobile phones are charged at the rates applicable to each telephone provider.

All calls made from public phones are charged at the rates applicable to each telephone provider.

Aged Care Information 1800 200 422

Aged Care Assessment Teams 1800 200 422

Aged Care Complaints Investigation Scheme 1800 550 552

Al Anon Family Groups 1300 252 666

Anxiety Disorders Information Line 1300 794 992

Arthritis Australia 1800 111 101

Asthma Foundation  1800 278 462

Australian Hearing  1300 412 512

Australian Organ Donor Register  1800 777 203

Beyond Blue National Depression Initiative  1300 224 636

Blue Knot Foundation: Empowering recovery from childhood trauma helpline 1300 657 380

BreastScreen NSW 13 20 50

Bowel Cancer Australia Helpline  1800 555 494

Cancer Council Helpline 13 11 20

Carers Helpline  1800 242 636

The Carer Experience: An essential guide for carers of people with dementia is a very popular and practical booklet for carers that can be ordered, free of charge, by calling 1800 200 422

Carers Payments 13 27 17

Centrelink: Older Australians 13 23 00

Cervical Screening NSW 13 15 56

Chemist Emergency Prescription Referral Serv. 1300 882 294

Commonwealth Respite and Carelink Centres  1800 052 222 or Emergency Respite outside business hours: 1800 059 059

Continence Foundation of Australia 1800 330 066

Day Therapy Centres

For aged care information call 1800 200 422

You can find out more about Day Therapy Centres by contacting your doctor, community nurse or your local hospital or ring 1800 200 422

Diabetes Australia 1300 136 588

Domestic Violence Line 1800 656 463

1800RESPECT: Domestic Violence Sexual Assault Counselling 1800 737 732

Elder Abuse Helpline 1800 628 221

Falls Prevention @ My Aged Care 1800 200 422

Financial information (pensions and allowances): Centrelink (financial assistance for carers) – 13 23 00 or for multilingual information – 13 12 02

Get Healthy Information and Coaching Service 1300 806 258

Grief Line  1300 845 745

Health Services for Veterans  13 32 54

Hearing Australia  1300 412 512

Heart Health Information Line 1300 362 787

Help to Stay at Home  1800 200 422

HEP ABC National Information Line 1800 437 222

Home and Community Care program: For aged care information call 1800 200 422

Immunise Pneumococcal Disease and Seasonal Influenza  1800 671 811

Immunisation Programs for Older Australians: Immunise Australia Information Line 1800 671 811

Kidney Health Australia 1800 454 363

Law Access NSW 1300 888 529

Lifeline 13 11 14

Lifeline – Loss & Grief   13 11 14

Link2home 1800 152 152

Medicines Line 1300 633 424

MensLine Australia 1300 78 99 78

My Aged Care 1800 200 422

National Aged Care Advocacy Line 1800 424 079

National Bowel Cancer Screening Program 1800 118 868

National Cervical Screening Program  13 15 56

National Continence Helpline  1800 330 066

National Dementia Helpline 1800 100 500

National Relay Service

The National Relay Service (NRS) is an Australian Government initiative. It is a phone solution that lets people who are deaf or have a hearing and/or speech impairment ring anyone, anywhere and vice versa. A specially trained relay officer relays the phone conversation between the two parties and helps the call go smoothly.

Depending on your circumstances, you will need either a standard telephone, a computer with modem or a teletypewriter (TTY).

The NRS is available 24 hours a day, seven days a week. All relay calls are confidential. Calls via the NRS cost about the same as a local phone call. Training on making relay calls is free.

The NRS also provides a text-based emergency service that enables access to police, fire brigade or ambulance by dialling 106 on a TTY.

To make an NRS call: 13 36 77 (TTY/voice) OR 1300 555 727 (speak and listen) Then dial or ask for the phone number you wish to call. 1800 555 660 (NRS Helpdesk—for more information or support).

National Stroke Foundation StrokeLine 1800 787 653

Northcott: Disability Service 1800 818 286

Osteoporosis Australia  1800 242 141

Partners in Culturally Appropriate Care (PICAC)New South Wales 02 4227 4222

Poisons Information Centre   13 11 26

Quitline 13 78 48

Reading and Writing Hotline 1300 655 506

Service NSW 13 77 88

Sexual Health Info Line1800 451 624

Stimulant Treatment Line  1800 101 188

Stroke Recovery Association of NSW 1300 650 594

The Line 1800 695 463

The Right Mix: Alcohol and Drug Information Service 1800 422 599

The Right Mix offers veterans a range of resources to recognise whether they have the right balance of alcohol in their lives. 

Translating and Interpreting Service (TIS) 13 14 50

Veterans & Veterans Families Counselling Services 1800 011 046

Veterans’ Home Care:
To arrange an assessment call a VHC Assessment Agency on 1300 550 450.

For information about services available for veterans, war widows and war widowers, contact the Department of Veterans’ Affairs on 13 32 54 or 1800 555 254

Help is also available through the Veterans’ Affairs Networks (VANs). They provide up-to-date information for veterans, war widow(er)s and their carers, and are located in all capital cities and in areas with large veteran communities. For more information contact 13 32 54, or for the nearest VAN office, call 1800 555 254

Victims Access Line 1800 633 063